Shipping Policy
We work hard to prepare and ship your order as quickly and carefully as possible.
Processing Times
Most orders are processed within 3–5 business days before shipping.
Custom, personalized, or made-to-order products may require additional processing time. If an item requires a longer production period, that information will be included in the product description.
Business days do not include weekends or holidays.
Shipping Times
Shipping times begin after your order has been processed.
Estimated delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside our control.
Please note that estimated delivery dates are not guaranteed.
Shipping Costs
Shipping charges are calculated during checkout based on the items ordered, delivery location, and available shipping method.
Any shipping charges paid with the original order are non-refundable unless the shipment problem was caused by an error on our part.
Tracking Information
When tracking is available, you will receive tracking information after your order has shipped.
Please allow the carrier time to update the tracking information after your shipping label has been created.
Incorrect Shipping Addresses
Please review your shipping address carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an address mistake before your order ships, contact us as soon as possible. We will do our best to make the correction, but changes cannot be guaranteed once an order has entered processing or has shipped.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery delays may occur that are outside our control.
If your tracking information shows unusual delays or you believe your package may be lost, please contact us and we will help you review the situation.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check with members of your household, neighbors, and the shipping carrier.
If you still cannot locate the package, contact us and we will assist where possible.
Damaged Orders
If your item arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photographs of the damaged item and packaging.
We will review the situation and work with you toward an appropriate replacement or refund.
Questions
For questions about shipping or an existing order, contact us at:
Email: [indiexpressions@gmail.com]
Please include your name and order number so we can assist you as quickly as possible.