Return & Refund Policy
We want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to make it right.
Returns
We accept returns on eligible, non-custom items within 14 days of delivery.
To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received.
Please contact us before sending an item back so we can provide return instructions.
Custom & Personalized Orders
Because custom, personalized, and made-to-order products are created specifically for you, these items are final sale and cannot be returned or exchanged for a change of mind.
If we made an error with your customization, or the product arrives damaged or defective, please contact us so we can correct the problem.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include your order number and clear photos showing the issue. Once we review the information, we may offer a replacement or refund depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged or defective.
Original shipping charges are not refundable unless we made an error with your order.
Refunds
Once we receive and inspect an approved return, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 3–5 business days for us to process the refund. Your bank or payment provider may require additional time for the refund to appear in your account.
Customer Errors
We cannot provide refunds or free replacements for mistakes made when submitting an order, such as incorrect names, spelling, colors, sizes, designs, addresses, or other personalization details.
Please review all information carefully before completing your purchase.
Sale & Clearance Items
Sale, clearance, and discontinued items are final sale unless they arrive damaged, defective, or incorrect.
Questions or Return Requests
If you have a question about a return, refund, exchange, or problem with your order, please contact us at:
Email: [inddiexpressions@gmail.com]
Please include your name, order number, and a brief description of the issue so we can assist you as quickly as possible.